Contact Us

For Lorenique product questions or help with an order, write to support@lorenique.com. Include your order number when available and tell us how we can help. If an item arrives damaged, defective or incorrect, clear photographs of the item and packaging help us review the issue.

Customer support

We’re available Monday–Friday, 9:00 AM–5:00 PM (EST) and aim to respond within 1 business day. Please avoid sending card numbers, account passwords or identity documents in ordinary support messages.

Business information

Nanyang Yangxu Trading Co., Ltd.
Operator of Lorenique
Registered business address: No. 256 Fanli Avenue, Chengguan Town, Neixiang County, Nanyang, Henan, China
Email: support@lorenique.com

The address above is the company’s registered business address in China. It is not our return warehouse. For a return, contact us first and follow the instructions in our Refund Policy.